How It Works
Switching is easier than you think
Changing to Electric Providers does not change who delivers your power or who you call in an outage. It only changes who sets the supply price on your statement.
The process
From sign-up to first statement
Nothing changes at your meter. Your utility keeps delivering power; only the supply price on your statement changes.
- 1
Compare and pick a plan
Look at the supply price, monthly fee, term, and cancellation fee for each plan on our Plans page. Home and business plans are shown separately so you only see what applies to you.
- 2
Sign up online or by phone
Share your service address, the utility account number from a recent bill, and how we can reach you. Most people are done in about five minutes.
- 3
We tell your utility
Your utility lines up the change for your next regular meter read. There is no interruption, no appointment, and nobody needs to come to your door.
- 4
Your first new statement
After the switch date, your statement lists the Electric Providers supply price next to your utility's delivery charges, with your plan name and end date printed on every page.
Before you start
Have these ready
Everything is on a recent utility bill. Grab one and you are set.
- Your service address
- Utility account number from a recent bill
- Meter or ESI ID, if your bill shows one
- A phone number and email for updates
Timeline
What happens, and when
Typical timing for a home switch. Some utilities take one extra billing cycle.
- Day 0
Your welcome email arrives with your plan documents attached.
- Day 3
Your free cancellation window closes. Change your mind before then at no cost.
- Days 4 to 10
The switch happens on your next meter read, usually 1 to 7 business days after the window.
- Days 30 to 45
Your first statement with Electric Providers pricing arrives for the period since the switch.
FAQ
Questions about switching
Ready when you are
Sign up online in about five minutes, or call and we will do it together while you are on the phone.
- Support hoursMon–Sat, 9am–7pm ET
- EmailEnergy@thefexus.com
- Our office1916 E 51ST Street 2FL, Brooklyn, NY 11234