Why Us
Clear prices, kept promises, and a person who picks up
We do not win customers with teaser rates. We win them with a price you can read, a term you can count on, fees listed in full, and a phone line that is actually answered.
Why people stay
Four promises we build everything around
- 1
The full price, before you sign
Each plan lists its supply price, monthly fee, term, and cancellation fee. No intro rate that quietly jumps after three months.
- 2
Humans on the phone
Our support team works six days a week. Billing questions, plan changes, and moves are sorted on the call, not through a ticket queue.
- 3
Tools that show the math
Usage history, bill estimates, and plan documents live in your online account, so you can check any statement against your plan.
- 4
Renewable you can prove
Renewable plans are matched with certificates we retire in your name, backed by a yearly report you can keep for your records.
In writing
Commitments you can hold us to
Every commitment is printed in your welcome packet.
Fixed really means fixed
Your supply price on a fixed plan never moves during the term. Not once.
Statements anyone can read
Supply and delivery charges sit on separate lines, with your plan name and end date on every page.
Three days to change your mind
Cancel within three business days of your welcome packet and pay nothing at all.
A heads-up before anything changes
We contact you at least 30 days before your term ends, with every option laid out.
Your protections
The rules that protect you, and where to read them in full.
Questioning a charge
Call within 60 days of the statement date with your account number. We check the meter data, price applied, and any fees, then reply in writing.
Billing dispute termsLeaving or switching away
Evergreen 12 has no cancellation fee. Every other plan shows its fee on the Plans page and in your welcome packet.
Cancellation termsYour paperwork
Plan details, our Refund Policy, and our Privacy Policy are published here and included in every welcome packet.
Refund Policy
Hold your current bill up to ours
Send us a recent statement and we will show you, line by line, what you would pay with Electric Providers.
- Support hoursMon–Sat, 9am–7pm ET
- EmailEnergy@thefexus.com
- Our office1916 E 51ST Street 2FL, Brooklyn, NY 11234