Refund Policy

This policy covers every Electric Providers account, including electricity, natural gas, and renewable plans. If your welcome packet or monthly statement says something different from this page, the terms in those documents apply.

Your monthly charges depend on your plan, the energy you actually use, and any taxes or regulatory fees. Fixed-price plans bill the supply price stated in your welcome packet; variable-price plans follow market pricing explained when you sign up. Late payments may carry a fee, as shown on your statement.

Home customers can cancel at any time, subject to any cancellation fee listed for their plan and a final billing cycle coordinated with the local utility. Business plans may have minimum terms stated at sign-up. Please give us at least 15 days notice before your preferred stop date so we can arrange the switch without any interruption.

Some accounts may need a security deposit based on a credit check or payment history. Deposits earn interest where the law requires it and are credited to your final statement or refunded after a good payment record, usually within 30 days of closing the account.

If a charge looks wrong, contact us within 60 days of the statement date with your account number and the details. We will review your usage data, the price applied, and any fees, then reply in writing. Filing a chargeback may pause account changes until the question is resolved.